1. Overview
We want you to feel confident in every Beanna Beauty purchase. If you’re not satisfied, we offer returns and exchanges under the conditions below.
2. Eligibility
- Returns are accepted within 30 days of purchase.
- Items must be unused, in original packaging, and in resalable condition.
- Proof of purchase (receipt or order confirmation) is required.
3. Non-Returnable Items
- Opened or used personal care items
- Gift cards
- Items marked as final sale
4. Refunds
Once we receive and inspect your return, we’ll notify you of approval. Approved refunds will be processed to your original payment method within 7–10 business days.
5. Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at info@beannabeauty.com and send the item to:
Fundi Abdul Building, Darajani – Zanzibar
6. Shipping Returns
- You are responsible for return shipping costs.
- Shipping fees are non-refundable.
- We recommend using a trackable service for high-value items.
7. Late or Missing Refunds
- Check your bank account and contact your card provider.
- If you still haven’t received your refund, email us at info@beannabeauty.com.
8. Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is processed. If not, the refund will go to the original purchaser.
9. Need Help?
For questions about refunds or returns, contact us at info@beannabeauty.com.